Patient Experience
According to the Beryl Institute, the definition of the patient experience is “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”

Patient Experience Week is an annual event to celebrate accomplishments, re-energize efforts, and honor the people who impact patient experience every day— from nurses and doctors, to support staff and executive professionals, to patients, families, and communities.

Mid Dakota Clinic is committed to delivering high quality care and the best patient experience by putting you at the center of your healthcare team. We involve and engage patients by facilitating partnerships between individual patients and their personal providers (as well as the patient’s family, when appropriate).

Our most recent recognition from the National Committee for Quality Assurance (NCQA)— Patient-Centered Medical Home (PCMH) Level 3 Recognition of four primary care clinics— is an example of continued efforts to enhance the patient experience. Patient-Centered Medical Homes puts the patient at the “Center” of care and surround the patient with a care coordination team led by a Primary Care Provider (PCP). It’s a way to give the patient better, more personal care at no additional cost.

Some of the activities planned at Mid Dakota Clinic during Patient Experience Week include:

Leaders as Greeters Day
Administration members will be greeters at the 9th & Rosser Main Clinic location to greet our patients at the door and thank them for allowing us to serve them.
Finding the Keys to the Mid Dakota Clinic Patient Experience
Keys will be hidden throughout all clinic locations. Each key will have reminders to employees on a how to provide a high quality Mid Dakota Clinic Patient Experience.
Employee Appreciation Day
Treats will be delivered to employees to show them how much they are appreciated for their commitment to the Mid Dakota Clinic Patient Experience.
Learn more about the definition and history of the patient experience here.