Patient Experience
According to the Beryl Institute, the definition of the patient experience is “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.”

Patient Experience Week is an annual event to celebrate accomplishments, re-energize efforts, and honor the people who impact patient experience every day— from nurses and doctors, to support staff and executive professionals, to patients, families, and communities.

Mid Dakota Clinic is committed to delivering high quality care and the best patient experience by putting you at the center of your healthcare team. We involve and engage patients by facilitating partnerships between individual patients and their personal providers (as well as the patient’s family, when appropriate).

Our recognition from the National Committee for Quality Assurance (NCQA)— Patient-Centered Medical Home (PCMH) Level 3 Recognition of four primary care clinics— is an example of continued efforts to enhance the patient experience. Patient-Centered Medical Homes puts the patient at the “Center” of care and surround the patient with a care coordination team led by a Primary Care Provider (PCP). It’s a way to give the patient better, more personal care at no additional cost.
Learn more about the definition and history of the patient experience here.