to the top of the page
ALL OF OUR LOCATIONS ARE OPEN. TELEMEDICINE VISITS ALSO AVAILABLE.
Get the latest updates and COVID-19 information here.
At Mid Dakota Clinic we don’t just care for you, we care about you. We care about providing transparent information that will help you make the very important decision about choosing who will provide healthcare to you and your family. This transparency is demonstrated by the star ratings we have published for Mid Dakota Clinic providers. These star ratings and experiences from other patients can help you feel confident in your decision when choosing a provider.
 
How are ratings and comments obtained?
Our Patient Satisfaction Rating is an average of all responses from patients who respond to questions from confidential emailed surveys they receive from Crossroads Group, our survey source. Patients may not receive the same surveys and are randomly selected for the survey. All responses are anonymous and Mid Dakota Clinic does not know who receives a survey. Responses are measured on a scale of 1 to 5 with 5 being the best score.
 
How is the star rating calculated?
Star ratings are based on patient responses to the following survey questions:
  • How would you rate the way the provider explained things in a way that was easy to understand?
  • How would you rate the way the provider listened carefully to you?
  • How would you rate the way the provider seemed informed and up-to-date about your care and medical history?
  • How would you rate the amount of time that this provider spent with you?
  • How would you rate the courtesy and helpfulness of the provider?
  • How would you rate the overall quality of the medical care that you received?
  • How would you rate your provider?
Are all comments posted?
Comments are submitted by patients and reflect their views and opinions. Mid Dakota Clinic will post positive and negative feedback, but will not post comments that are libelous, profane, or compromise the privacy of our patients.
 
Why don’t I see star ratings or comments on all providers?
Only those providers who have received 30 or more completed surveys will receive a star rating or display comments. Also, some of our providers do not work in the clinic and their patients may not get the correct survey to have those results added to their ratings.
 
What does Mid Dakota Clinic do with the survey results?
At Mid Dakota Clinic we work hard to provide a safe, high-quality, and informative experience. We monitor the feedback from these surveys and share the data with our healthcare providers and their teams to acknowledge a job well done as well as identify opportunities for improvement. Quality matters to us and many quality improvement projects result from the invaluable feedback we receive from these surveys.
 
Thank You
We know your time is valuable and appreciate when you complete a survey about your Mid Dakota Clinic experience.
 

Get answers securely and confidentially with
My MDC Chart / Patient Portal

  • Request an appointment
  • View your medical history
  • Pay bills
  • Retrieve test results
  • Request prescription refills
  • Interact with staff

  Sign into your account  Don't have an account?    Sign up now.