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Smoking
Smoking is prohibited in all areas of the clinic and on clinic grounds.
Parking
Ample and convenient parking is available at all Mid Dakota Clinic locations. Spaces for individuals with mobility handicaps are designated in each parking lot.
Wheelchairs
Wheelchairs are available for your use in the front main lobby of each clinic. If you use a Mid Dakota Clinic wheelchair to transport a patient to the hospital or adjacent clinic, please return the chair to Mid Dakota Clinic or notify us of where you are leaving the chair by calling 530-6000.
Registration
On your first visit to the clinic, you will be asked to provide new patient information via a Patient Information Record form. This information will be used for establishing your medical record and assigning a patient identification number. After your initial record has been established, please notify the clinic personnel of any changes in name, address, insurance or billing information. To expedite the check-in process, please bring your insurance card.
Walk-in Patients/Seeing Patients Out of Turn
A walk-in patient is one who does not have an appointment. A doctor may determine that a patient without an appointment must be seen immediately due to a pressing medical issue. These patients are worked into the schedule and are seen as quickly as possible depending on the severity of the medical problem.
On occasion, a patient may be seen out of turn because of the urgency of a medical condition. If this occurs and you are asked to wait, please be patient and undertand that the staff may be assisting someone in a life-threatening situation. Please be assured that we are aware that you are waiting, and will see you as soon as possible.
Delays
We understand that your time is valuable, and we do our best to stay on schedule. However, medical emergencies may arise which might delay your appointment. Should such an emergency occur, we will do our best to keep you informed about the projected length of delay.
Lost and Found
Please report lost and found items to the main lobby reception desk. The clinic is not responsible for the loss of any personal items.
Prescriptions
Heritage Pharmacy is conveniently located within the 9th & Rosser Main Clinic, within the Center for Women, and at Gateway Mall. Heritage Pharmacy provides fast, courteous and convenient service. For more information, visit www.heritagerx.org.
Prescription Refills
Patients sometimes ask why the doctor may want to see them before authorizing a prescription refill. Some medications may have side effects that can affect your health. Your doctor may want to examine you or conduct tests to ensure that your medicine is appropriate for continued use. Your doctor or nurse can give you more information on the procedures to follow for your refills.
Calling Your Doctor
Our nurses and other staff who answer your phone calls are trained to ask and answer pertinent questions. If necessary, they can arrange for you to talk with your doctor or assist with making an appointment. When talking with our staff, please have paper and pen handy for instructions.
Sometimes, the doctor or nurse is not available to talk with you immediately. Please leave a message following the recorded instructions, and a healthcare professional will return your call as soon as possible.
Your Medical Record
Your medical record is a valuable document that provides a continuous history of your medical care. Your doctor may request that you transfer your previous medical record to Mid Dakota Clinic. The information in your record is confidential and cannot be released without your written consent.
Your Hospital
Mid Dakota Clinic doctors generally serve only on the staff of St. Alexius Medical Center.
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