Your Healthcare At Your Fingertips
With your busy life, it can be hard to stay on top of your family's healthcare - even though it's the most important thing of all. Our online Patient Portal allows you to communicate with us easily and safely - according to your schedule. Using your own secure password, you can log into the Patient Portal 24 hours a day, 7 days a week from the comfort and privacy of your home or office.
Please watch this video for more information about the secure, online Patient Portal or click on My MDC Chart above to register or login. If you have any questions, please see the list of FREQUENTLY ASKED QUESTIONS below the video or call us at (701) 530-5914, toll-free 1-800-472-2113 and we'll be happy to assist you.
FREQUENTLY ASKED QUESTIONS
What is the Patient Portal?
The Patient Portal is a web-based service that grants patients secure access to portions of their electronic medical record and to communicate with their medical practice providers online about non-urgent medical and administrative topics.
Who can use the Patient Portal?
Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information.
How can the Patient Portal assist me?
The Patient Portal allows patients to manage their personal health information at their own convenience. You will be able to:
How secure is the Patient Portal?
- View and request appointments
- Request prescriptions and refills
- Retrieve test results
- View personal health information
- Browse health facts and information
- View your billing statements and balance
- Make secure credit card payments
- Complete medical forms before you get to the office
- Manage your personal information and contact preferences
- Communicate with your doctor by sending and receiving secure messages
All communications between you and your provider's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) 128-bit encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.
What do I need to access the Patient Portal?
How do I register for the Patient Portal?
- Access to a computer & the internet
- An email address
- An internet browser capable of supporting 128-bit US encryption
To register for the Patient Portal, click the Create account link on the Sign In page, then enter your information.
What if I'm unable to access the Patient Portal?
Please call us at (701) 530-5914, toll-free 1-800-472-2113 to register or to verify your information.
If I'm signing in with my PIN, what should I do?
When you enter your email address and the PIN you've been using, you will be prompted to create new email and password login credentials. This is a one-time only change; you will be prompted to sign in using your email and password from then on.
How do I access patient information as a family member through my own account?
As a family member, the patient or the practice must invite you to access patient information on behalf of the patient. You will then be prompted to create your own family access account. You may be given either full access to the patient health record, or billing access, which is limited to billing and messaging.
Your access level is managed by the patient or the practice. If you have access to multiple patients with your family access account, you will have access to all patients you have been invited to view through your same email and password login credentials.
How do I sign in to my family access account?
Sign in using your email and password. You will then have the option to choose which patient's portal account to view.
How soon can I expect a response from my provider?
Your provider's office will make every effort to respond to your messages within one business day. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal.
What if I have a question that is not addressed on this page?
Please log in to the Patient Portal and click the FAQ link on the bottom of the page for more details and questions, or call us at (701) 530-5914, toll-free 1-800-472-2113.